Privacy Policy

Full Gamut Pty. Ltd.
ABN: 19 608 106 930
Effective Date: 30 June 2025

1. Overview

Full Gamut Pty. Ltd. (“we”, “our”, “us”) values your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Collection of Personal Information

We collect personal information that is reasonably necessary for our business activities, including when you:

Make a purchase through our website
Register an account
Subscribe to our newsletters
Contact our customer service
Participate in promotions or surveys

Types of personal information collected may include:

Name
Email address
Shipping and billing address
Phone number
Payment details (via secure third-party payment gateways)
Order history
IP address and browser information

3. Use of Personal Information

We may use your personal information to:

Process orders and manage your account
Provide customer support
Send transactional and promotional emails (with your consent)
Improve our website, products, and services
Comply with legal obligations

4. Disclosure of Personal Information

We do not sell your personal information. We may disclose your information to:

Service providers (e.g. couriers, payment processors, email platforms)
Government agencies or regulators where required by law
Any third party you have consented to disclose information to

All third parties are required to handle your personal data in accordance with Australian privacy laws.

5. Storage and Security

We take reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification, or disclosure. Your information may be stored electronically on secure servers located in Australia or overseas via trusted third-party providers.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. These technologies help us understand user behavior, personalise content, and facilitate analytics. You can modify your browser settings to refuse cookies, although this may affect website functionality.

7. Access and Correction

You have the right to access and correct your personal information held by us. To request access or correction, please contact us using the details below. We may require verification of your identity.

8. Marketing Communications

You may opt out of receiving marketing emails by following the unsubscribe instructions in our emails or by contacting us directly. Even if you opt out, we may still send you transactional or service-related communications.

9. Overseas Disclosure

Some of the service providers we use may be located overseas. If your personal information is disclosed to these providers, we will take reasonable steps to ensure they comply with Australian privacy laws or equivalent safeguards.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on our website with the updated effective date.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact:

Privacy Officer
Full Gamut Pty. Ltd.
Email: accounts@fullgamut.com.au
Phone: +61 3 6240 3350
Address: 197 Harrington Street, Hobart, Tasmania, 7000. Australia

We will respond to your inquiry or complaint within a reasonable timeframe, typically within 30 days.

Frequently asked questions

All uur prints are produced in our studio in Hobart, Tasmania. We are a locally based business who take great pride and care in every aspect of our production from printer calibration to paper choice and final output.

Our prints are produced on Epson professional large format printers. Inks used are the UltraChrome Pro archival pigment inkset with either 10 or 12 inks. Designed for maximum colour range and fade resistance. This is mong the longest lasting print systems available today.

This print type is sometimes refered to as Giclée printing.The term "giclée" is derived from the French word "gicleur," meaning "to spray," which refers to the process of tiny ink droplets being sprayed onto the printing surface. This process results in prints with exceptional color accuracy, detail, and longevity, making them a popular choice for fine art reproductions.

We only use well established and internationally recognised brands in producing our prints.

Manufacturers we use include Canson Infinity, Hahnemühle Fine Art and Ilford Galerie.

Papers are chosen in collaboration with our artists. They are typically 300gsm (unless otherwise requested by the artist). We favour 100% cotton papers and cotton/poly blend canvas for maximum longevity.

Yes, we are a fine art and production print company and welcome work from the general public, professionals and artists of all types. Visit the Full Gamut main website for our full services. fullgamut.com.au

Yes, we have a full picture framing studio on-site and access to the full range of picture framing materials and processes. Reach out to us with any specific needs or ideas and we will create a custom framing quote for you.

Works are printed on demand and are usually printed within 24-48 hours of the order being received.

We will work quickly to ship your order as soon as possible. If the work you have ordered is a limited edition work to be signed by the artist, this may delay shipping until the artist can come to the studio.

Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. Typical delivery times in Australia will be 4-7 days.

Shipping for orders over $75 is free within Australia

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case and you are not 100% satisfied with your purchase, return it to us within 30 days for a full refund.