Returns Policy

60-Day Returns Policy
Full Gamut Gallery
Operated by Full Gamut Pty. Ltd.
ABN: 19 608 106 930
Effective Date: 30 June 2025

At Full Gamut Gallery, we take great care to produce and deliver high-quality prints. This Returns Policy outlines your rights and our obligations under the Australian Consumer Law, including your right to remedies if a product is faulty, damaged, or does not match its description.

1. Eligibility for Return

You may be eligible for a return or replacement if:

  • The item arrives damaged, faulty, or not as described.

  • You contact us within 60 days of the delivery date.

  • You provide proof of purchase (e.g. order confirmation, invoice).

  • You return the item in original or secure packaging.

2. Change of Mind

Please note that we do not accept returns or offer refunds for change of mind. As our prints are made to order and often produced on demand, we are unable to resell returned items.

3. Damaged or Faulty Goods

If your item is damaged in transit or has a manufacturing defect, please contact us within 7 days of receiving your order. We may request photos of the issue to assess the claim.

Where appropriate, we will offer:

  • A replacement print,

  • A repair, or

  • A full refund,
    in accordance with your rights under the Australian Consumer Law.

4. Non-Returnable Items

Unless they are faulty or damaged, the following items cannot be returned:

  • Prints damaged after delivery due to mishandling or improper framing

  • Custom or personalised prints

  • Framed prints

  • Sale or clearance items

5. How to Lodge a Return Request

To request a return for a damaged or faulty item, please contact our customer service team:

Email: sales@fullgamut.com.au
Phone: +61 3 6240 3350
Please include: Your order number, a description of the issue, and clear photographs if possible.

We will review your request and provide instructions for returning the item if approved.

6. Refund Processing

If a refund is approved, it will be processed to your original payment method within 5–10 business days of us receiving the returned item or confirming the issue remotely.

7. Contact Us

For assistance with your order or this policy, please contact:

Full Gamut Pty. Ltd.
Trading as Full Gamut Gallery
Email: sales@fullgamut.com.au
Phone: +61 3 6240 3350
Address: 197 Harrington Street, Hobart, Tasmania, 7000. Australia

New Arrivals
Morning light on Little Horn, Cradle Mountain-Lake St. Clair National Park, Tasmania by Peter Dombrovskis

Morning light on Little Horn, Cradle Mountain-Lake St. Clair National Park, Tasmania by Peter Dombrovskis

Morning light on Little Horn, Cradle Mountain-Lake St. Clair National Park, Tasmania by Peter Dombrovskis
$98.00 AUD

Frequently asked questions
Where are your prints produced?

All uur prints are produced in our studio in Hobart, Tasmania. We are a locally based business who take great pride and care in every aspect of our production from printer calibration to paper choice and final output.
What print process do you use to make prints?

Our prints are produced on Epson professional large format printers. Inks used are the UltraChrome Pro archival pigment inkset with either 10 or 12 inks. Designed for maximum colour range and fade resistance. This is mong the longest lasting print systems available today.

This print type is sometimes refered to as Giclée printing.The term "giclée" is derived from the French word "gicleur," meaning "to spray," which refers to the process of tiny ink droplets being sprayed onto the printing surface. This process results in prints with exceptional color accuracy, detail, and longevity, making them a popular choice for fine art reproductions.

What materials do you print on?

We only use well established and internationally recognised brands in producing our prints.

Manufacturers we use include Canson Infinity, Hahnemühle Fine Art and Ilford Galerie.

Papers are chosen in collaboration with our artists. They are typically 300gsm (unless otherwise requested by the artist). We favour 100% cotton papers and cotton/poly blend canvas for maximum longevity.
Do you print for anyone or just your artists?

Yes, we are a fine art and production print company and welcome work from the general public, professionals and artists of all types. Visit the Full Gamut main website for our full services. fullgamut.com.au
Can my artwork choice be framed?

Yes, we have a full picture framing studio on-site and access to the full range of picture framing materials and processes. Reach out to us with any specific needs or ideas and we will create a custom framing quote for you.
When will I get my order?

Works are printed on demand and are usually printed within 24-48 hours of the order being received.

We will work quickly to ship your order as soon as possible. If the work you have ordered is a limited edition work to be signed by the artist, this may delay shipping until the artist can come to the studio.

Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. Typical delivery times in Australia will be 4-7 days.
How much does shipping cost?

Shipping for orders over $75 is free within Australia

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case and you are not 100% satisfied with your purchase, return it to us within 30 days for a full refund.